Are YOU in Sales? #591

Posted by frank March - 23 - 2014 - Sunday

I was with my daughter Christine last week when her phone rang.  She had it on speaker.  The call went like this, pretty much verbatim:

“Hello this is Matt from XYZ bank.  I just wanted to thank you for being a customer of XYZ bank.  Would you like to hear about some of our other services?”  Christine:  “No thank you.”

Matt:  “OK thank you again for being a customer of XYZ bank.”

I wanted to scream!  In fact, I think I did.  If you are a taxi driver shouldn’t you know your way around town?  If you are an accountant, shouldn’t you know the difference between a W2 and a W4?  If you’re a chef, wouldn’t you learn which knives are best for boning or chopping?  So is it to much to expect a salesperson to know SOMETHING about selling?

“Would you like to hear about some of our other services?!!!!”  That was his sales question.  Seriously?  What percentage of people say “Oh yes Matt.  Please tell me about other banking services during this inconvenient cold call.”?

I’ve been a professional salesperson, sales manager, and sales trainer for over thirty years and things like this frustrate the hell out of me.

What ever you do; do it well.  Read the books, watch the videos, go to the seminars, and listen to the CD’s.  Information is everywhere!  I often ask salespeople “Are you in sales or are you INTO sales?”  The difference is enormous and I know this can be said of any profession.  There is no excuse to be that bad at what you do.

Remember what the great reverend, Dr. Martin Luther King Jr. said,

If it falls to your lot to be a street sweeper, sweep streets like Michelangelo painted pictures, sweep streets like Beethoven composed music … Sweep streets like Shakespeare wrote poetry. Sweep streets so well that all the host of heaven and earth will have to pause and say: Here lived a great street sweeper who swept his job well.”

I’m embarrassed for Matt and his bank.

2014 Motto…“Mindful in Every Moment and Grateful for Every Day”

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