#784 You don’t know what you don’t know

Posted by frank October - 23 - 2017 - Monday

#784
First of all A BIG WELCOME to all the great people I met at Empire Bakery Equipment; an organization dedicated to excellent customer service
My friend Joe got the call. “Hello, Mr. Lazzinetti? Do you think you could come by the school? It’s about Matthew. There is something we want to show you.” “What? What has he done now?!” “It’s really not a phone conversation Mr. Lazzinetti, could you come by?” “Sure. We’ll be there at three.”
This story took place in 1990, in the pre-cell phone era. Joe couldn’t call Matt to find out what he’d done this time. Instead he paced the kitchen floor and yelled to his wife. “I swear if that kid gets suspended again, I’m gonna kill him!”
You see Matt, at 16, was a bit of a trouble maker. Nothing horrible, but Joe had been called to the school before for things like cutting class, smoking on campus and the occasional scuffle.
As Joe and his wife walked into the school Joe immediately saw the problem. “Ah, so it’s graffiti now! Matt strikes again! Teresa, I’m grounding him for a month!”
What Joe and Teresa saw was a beautiful mural on the wall with huge MATT L scrawled across the bottom. Joe was so disappointed that his idiot kid had defaced someone else’s work he hung his head in shame.
When the principal came out of the office she was beaming. Joe and Teresa looked at her confused. With Matt shyly by her side she said, “Isn’t this wonderful?”
Matt’s parents looked at one and other perplexed; wonderful?
The principal said, “I’m sorry I didn’t tell you on the phone but I wanted you to be surprised. Did you know Matthew could paint this well?”
When I read Covey’s 7 Habits I learned the phrase, “you don’t know what you don’t know.” It taught me not to assume things about people because sometimes the story is not what you’d assume.
2017 Motto: Daily disciplines create desired outcomes.

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